Legal
Last revised: September 26, 2026
These Terms of Service ("Terms") govern your use of the Ultione website (ultionesofa.com). This website and the Ultione brand are operated by OMICA (HONG KONG) TRADING LIMITED, a company incorporated in Hong Kong ("we", "us", or "our"). By accessing or using the Site, you agree to be bound by these Terms.
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Site.
You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
All prices are listed in U.S. Dollars (USD) and are subject to change without notice. We reserve the right to:
We make every effort to display accurate product images and colors, but actual colors may vary depending on your monitor and display settings.
When you place an order through our Site, you will be redirected to our secure Shopify-powered checkout to complete payment. We accept the payment methods displayed at checkout.
By submitting an order, you represent that all information provided is accurate, complete, and current. We reserve the right to refuse or cancel any order for any reason, including suspected fraud, pricing errors, or insufficient inventory.
Order cancellations are accepted within 48 hours after the order is placed. Once an order has shipped, it cannot be cancelled.
We currently ship to street addresses in the 48 contiguous U.S. states, including Washington State, as well as Washington, D.C. and throughout Canada. Alaska, Hawaii, U.S. territories, and APO/FPO/DPO addresses are not currently included. Standard shipping is FREE on all eligible orders. Eligible orders are delivered within 14 calendar days of order confirmation, including picking, processing, and transit. Orders are processed and may be dispatched on weekends.
Canadian orders ship from our local U.S. warehouses, and the seller pays applicable duties and import charges. We select the carrier for each order based on the destination and package size. Delivery method and signature requirements may vary by shipment. Tracking details are emailed after dispatch. Modular furniture may arrive in multiple packages, and packages from the same order may be delivered separately.
You may request a return within 30 calendar days of delivery. Opening or expanding the sofa does not, by itself, make it ineligible. For a change of mind, the item must be reasonably clean, complete, and free from damage beyond normal unpacking and inspection. It need not be vacuum-compressed again or packed in its original box.
For a change of mind, you arrange and pay your chosen carrier for suitable packing and return transportation. We do not charge a restocking fee or deduct return shipping already paid directly to the carrier. Multi-piece configurations must be returned complete for a change-of-mind return.
Contact us before shipping. We assign the appropriate U.S. fulfillment and returns warehouse based on your location, the original fulfillment warehouse, and current receiving arrangements, then provide the correct address. For change-of-mind returns from Canada, you also pay the carrier, customs, brokerage, and other cross-border return charges associated with your chosen return service. This does not change the original order's delivery and import commitments.
Report arrival damage, incorrect items, or missing parts within 14 days of delivery with your order number and photographs. For a verified eligible damaged, defective, or incorrect section, Ultione covers the applicable replacement and its delivery. If replacing a section cannot reasonably resolve the issue and the entire sofa must be returned, Ultione arranges and pays for the necessary packing, pickup, and return transportation. Our 90-day limited warranty remains subject to the exclusions in our Return Policy.
We issue eligible refunds within 10 business days after the assigned return warehouse receives your return. Your bank or payment provider may take additional time to post the refund. Refunds are issued to the original payment method. See the Return Policy for full terms.
We reserve the right to modify or discontinue the Site (or any part of its content) at any time without notice. Prices for our products are subject to change without notice.
We strive to provide accurate product descriptions, pricing, and availability information. However, we do not warrant that product descriptions, colors, or other content on the Site is accurate, complete, reliable, current, or error-free. We reserve the right to correct any errors and to update information at any time without prior notice.
Our Site may contain links to third-party websites (such as our Shopify checkout or social media platforms) that are not owned or controlled by Ultione. We have no responsibility for the content or practices of any third-party sites.
Except as expressly stated, the Site and all products are provided "as is" without warranties of any kind, either express or implied, including without limitation implied warranties of merchantability or fitness for a particular purpose.
To the maximum extent permitted by law, Ultione shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or products purchased through the Site.
These Terms shall be governed by and construed in accordance with the laws of the State of New Jersey, United States, without regard to its conflict of law provisions.
We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on the Site. Your continued use of the Site following any changes constitutes acceptance of the new Terms.
For questions about these Terms, please contact us at:
Ultione
Legal operator: OMICA (HONG KONG) TRADING LIMITED
Registered address: FLAT B233, 12/F, BLK B, TUEN MUN IND CTR, 2 SAN PING CIRCUIT, TUEN MUN, HONG KONG
Customer service email: UltioneSofa@Outlook.com
Contact customer service before arranging a return so we can assign the appropriate U.S. return warehouse and provide the correct address.